Salesforce.
Improve customer relationships – with analysis, planning and reporting for CRM data from the Salesforce Cloud.
effective controlling through standardized reports for marketing, sales, e-commerce, after sales and service
multidimensional analysis of relational data from the cloud
expandable with additional data, for example from ERP, HR or financial accounting
Effectively use Salesforce as a data source.
Analytical customer relationship management with Bissantz.
Salesforce is one of the leading providers of customer relationship management (CRM) and one of many cloud-based systems whose data we can integrate with our business intelligence solutions. Salesforce comprises software and platforms for strategic and operational tasks in sales, marketing and after sales: managing customer relationships, directing sales processes, planning and automating marketing activities and improving customer service. This generates large amounts of data that you can use effectively with Bissantz
We unlock your customer, marketing and sales data – also using additional data sources, for example from HR management or accounting. This allows us to provide you with a holistic, analytical customer relationship management with data mining based on AI-supported evaluations of your CRM data. With clearly visualized reporting from Bissantz, you can keep track of the most important KPIs and use them as a management tool, for example in the form of a management information system for the management board, supervisory board and shareholders.
Market leaders and hidden champions trust us.
Marketing.
Marketing departments use a variety of communication and advertising channels. The most important key figures for effective management are therefore often not obtained from Salesforce alone. With Bissantz, you can integrate all data and analyze it based on performance reviews and budgets for sales campaigns, advertising measures and media mix. You can identify successful product features, uncover gaps in the product range, shed light on your product portfolio and examine external data on market potential and shares.
Sales and e-commerce.
Analysis, planning and reporting of sales data and evaluations of the online store are essential for the management of the entire company. Among other things, Bissantz enables contribution margin calculations, plan/actual comparisons and variance analyses. Using our planning functions, you can create sales- and the resulting production plans, check the suitability of the current planning procedures in case of excessive stock levels and simulate the effects of modified order limits.
After sales and service.
Clear reporting and AI-supported analyses of service data from Salesforce and other data sources support you in ensuring long-term customer satisfaction. This allows you to plan capacities in the service area, decide on provisions for warranty and goodwill cases as well as criteria for goodwill. You receive insight into the training requirements of customer service personnel, derive specifications for documentation and design, for product improvements and new developments or manage the deployment of maintenance technicians.